If you purchased your product from this website your guarantee will have been registered and emailed to your automatically. If you want to download a copy you can do so by logging into your account or by creating an account.

If you purchased your product from one of our retailers then you can register your guarantee by logging into your account or by creating an account and then going into the guarantee section. Please note we only ask for the details needed to register your guarantee. 

Comfort is subjective, so it is for each individual to decide. However, it is widely regarded that having more pocket springs enables the mattress to react to the subtle contours of your body, thereby delivering a more personal and comfortable sleeping environment.

Yes, unlike some brands, all Jay-Be children’s and toddler mattresses are manufactured by us in our UK factory in West Yorkshire, and because we make our mattresses ourselves we can offer fantastic value.

Yes. We want you to be completely satisfied with your purchase and as a result we offer a 5 year guarantee on all of our Children's and Toddler mattresses.

Actively creating a cleaner and healthier sleeping environment, Purotex® is one of the most innovative and beneficial mattress technologies to help ensure a peaceful night’s sleep, especially for children who have a hyper-sensitive immune system. Infused within the fabric of Jay-Be Anti-Allergy mattresses, Purotex® is a 100% natural pro-biotic remedy which absorbs moisture and lowers the presence of dust mites and other allergens, thereby helping to reduce the potential trigger of allergic reactions which can interrupt sleep. You can learn more about Purotex® on their website."""

Materials which are hypoallergenic contain relatively few or no potentially irritating substances, and thereby less likely to contribute to allergic reactions than other materials. People with a hypersensitive immune system or sensitive skin may find these materials contribute to a more comfortable sleep environment.

In several places. At the top of every product page at the right hand side you can find the product particulars. Here you can find basic dimensions. Each product also has a product image gallery. On the final slide of each gallery you will find a detailed dimension sketch. Further down each product detail page in the Dimensions and Specification section you can find a detailed breakdown of all dimensions and product weights. Finally in the Dimensions and Specification section you can download a Specification Sheet (PDF) that again provides detailed dimensions.

A vacuum packed, rolled mattress is the latest innovation in mattress packing and distribution. Traditionally, a mattress would be packed into a loose plastic bag after it is made – this method didn’t offer much protection. By embracing the latest mattress packing technology, Jay-Be mattresses are vacuum packed first to ensure they stay fresh until the day you open them, but they’re also rolled so they take up less space to deliver. This reduces transport costs by approximately 70% so savings can be passed onto you, but also makes it easier for you to take the mattress up your stairs and into your bedroom.

Jay-Be has embraced the latest vacuum packing technology to offer even higher quality, more convenience and better value, whilst reducing our carbon foot print. A typical traditional mattress is simply put into a large bag at the factory after it is made. It’s then delivered to your home. These large mattresses take up a lot of space on the delivery wagons, costing a huge amount to transport but also reducing efficiency. These high delivery costs are passed on to you. However, because Jay-Be vacuum pack and roll all our mattresses, we ensure they remain fresh until they are opened but rolling them also reduces the amount of space they require for delivery - This reduces delivery costs, so you get more for your money! This modern packing method also helps to reduce carbon emissions by ensuring less lorries are needed on the roads to deliver our mattresses. A typical Jay-Be rolled mattress helps to cut down transport emissions by reducing the space required for delivery by more than 70% (comparing an unrolled 3ft mattress with a rolled 3ft mattress).

Absolutely. In fact, because a Jay-Be mattress is vacuum packed, it remains fresh until the day it is unwrapped by you. The comfort layers and springs in our mattress are all excellent quality and once the mattress has been unrolled, you will love watching your mattress expand to its full size. A free 5-year manufacturer guarantee comes with every Jay-Be mattress for your further comfort.

No, Jay-Be mattresses are rolled using very advance vacuum packing and mattress-rolling technology. Once opened, your mattress will be just like a regular mattress and it is not possible for them to be re-rolled – unless you're a super hero of course!

The plastic we use to vacuum pack our rolled mattresses is a hard flexible plastic which can be recycled. Please check at your local Authority and look for one of the following recycling options including Bread bags, Frozen food bags, Squeezable bottles i.e. hand cream tubes, Bubble wrap – if specifically mentioned. You can learn more about how to recycle here.