Frequently Asked Questions
Please find below our most popular questions relating to this product. To view our full list of FAQ's and to be able to post your own question you can always check out our dedicated FAQ page. If this doesn't answer your question, you can alternatively contact the Jay-Be® Customer Care team who will be more than happy to help you.
Yes. We want you to be completely satisfied with your purchase and as a result we offer a 5 year guarantee on all of our Benchmark mattresses.
Yes, all Jay-Be Benchmark mattresses are manufactured at our UK premises in West Yorkshire.
The plastic we use to vacuum pack our rolled mattresses is a hard flexible plastic which can be recycled. Please check at your local Authority and look for one of the following recycling options including Bread bags, Frozen food bags, Squeezable bottles i.e. hand cream tubes, Bubble wrap – if specifically mentioned.
No, the mattresses are rolled using very advance vacuum packing and mattress-rolling technology. Once opened, your mattress will be just like a regular mattress and it is not possible for them to be re-rolled – unless you’re a super hero of course!
Absolutely. In fact, because a Jay-Be mattress is vacuum packed, it remains fresh until the day it is unwrapped by you. The comfort layers and springs in our mattress are all excellent quality and once the mattress has been unrolled, you will love watching your mattress expand to its full size. A free 5-year manufacturer guarantee comes with every Jay-Be mattress for your further comfort.
Jay-Be has embraced the latest vacuum packing technology to offer even higher quality, more convenience and better value, whilst reducing our carbon foot print. A typical traditional mattress is simply put into a large bag at the factory after it is made. It’s then delivered to your home. These large mattresses take up a lot of space on the delivery wagons, costing a huge amount to transport but also reducing efficiency.
These high delivery costs are passed on to you. However, because Jay-Be vacuum pack and roll all our mattresses, we ensure they remain fresh until they are opened but rolling them also reduces the amount of space they require for delivery – This reduces delivery costs, so you get more for your money! This modern packing method also helps to reduce carbon emissions by ensuring less lorries are needed on the roads to deliver our mattresses. A typical Jay-Be rolled mattress helps to cut down transport emissions by reducing the space required for delivery by more than 70% (comparing an unrolled 3ft mattress with a rolled 3ft mattress).
A vacuum packed, rolled mattress is the latest innovation in mattress packing and distribution. Traditionally, a mattress would be packed into a loose plastic bag after it is made – this method didn’t offer much protection. By embracing the latest mattress packing technology, Jay-Be mattresses are vacuum packed first to ensure they stay fresh until the day you open them, but they’re also rolled so they take up less space to deliver. This reduces transport costs by approximately 70% so savings can be passed onto you, but also makes it easier for you to take the mattress up your stairs and into your bedroom.
Materials which are hypoallergenic contain relatively few or no potentially irritating substances, and thereby less likely to contribute to allergic reactions than other materials. People with a hypersensitive immune system or sensitive skin may find these materials contribute to a more comfortable sleep environment.
This is a good question and is often confusing for the consumer. The spring count is essentially the number of springs within the mattress. However, because the same mattress is often available in different sizes, the industry has generally taken to quoting one spring count based on the 5ft/150cm mattress width. This is because they are referring to the density of springs and it is important that consumers compare like for like.
For instance, a 90cm wide mattress with circa 575 springs will have approximately the same density of springs as a 150cm wide mattress with 1000 springs. Therefore, they will provide the same feel. To be completely transparent, we try to quote both numbers wherever possible (e.g. We say our Supreme Single Pocket Sprung Folding Bed has 400 springs which is the equivalent of 1000 springs in a 5ft size mattress).
Comfort is subjective, so it is for each individual to decide. However, it is widely agreed that having more pocket springs enables the mattress to react to the subtle contours of your body, thereby delivering a more personal and comfortable sleeping environment.
Simply visit our guarantee section to sign up with us and register your details.
As a manufacturer, we suggest a recommended retail price (RRP) for our products. However, each individual retailer decides their own selling price they ultimately offer to their customers. Be sure to check the total price including delivery costs to make fair comparisons.
Jay-Be products are sold by a wide variety of retailers, both online and in retail stores. You can find a retailer on our Where to Buy page.