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If your question hasn't been answered below, please take a moment to post your question. All questions get reviewed by our team and are posted on the website usually within 48 hours. If you are looking for a quicker response and / or your question is of a more specific nature and not something that other customers will find useful then we'd like to ask you to contact us instead via our contact form. Thank you.
Yes. We want you to be completely satisfied with your purchase and as a result we offer a 5 year guarantee on all of our Benchmark mattresses.
Yes, all Jay-Be Benchmark mattresses are manufactured at our UK premises in West Yorkshire.
The plastic we use to vacuum pack our rolled mattresses is a hard flexible plastic which can be recycled. Please check at your local Authority and look for one of the following recycling options including Bread bags, Frozen food bags, Squeezable bottles i.e. hand cream tubes, Bubble wrap – if specifically mentioned.
Our toddler mattresses are only designed for toddlers aged two years or older.
No, Jay-Be® mattress protectors are fully machine washable and made with a soft knitted outer fabric, so they are soft enough to sleep on while offering protection to your mattress.
Yes, Jay-Be® mattress protector’s cover the entire mattress to ensure it is fully protected on all sides.
No, Jay-Be® mattress protectors are made with an extra soft and flexible waterproof membrane which does not make any noise or feel plasticky.
The Jay-Be® mattress protector is laminated with an intelligent waterproof membrane which also performs as a barrier that dust mites and allergens cannot physically pass through.
Jay-Be® mattress protectors are laminated with an intelligent waterproof membrane which has tiny micro-pores to allow air to flow through but are too small for moisture to get through.
Yes. Both our mattress protectors and our bedding sets are machine washable at 40°C.
Our storage covers and mattress protectors are all manufactured at our UK premises in West Yorkshire.
Yes. All Jay-Be® Sofa Beds exceed British (BS) and European (EN) safety and quality standards and are suitable for regular use.
Yes, all Jay-Be Sofas and Sofa Beds are manufactured at our UK premises in West Yorkshire. We harness skills developed over generations to make exceptionally well upholstered furniture which is both durable, functional and stylish.
No, the mattresses are rolled using very advance vacuum packing and mattress-rolling technology. Once opened, your mattress will be just like a regular mattress and it is not possible for them to be re-rolled – unless you’re a super hero of course!
Absolutely. In fact, because a Jay-Be mattress is vacuum packed, it remains fresh until the day it is unwrapped by you. The comfort layers and springs in our mattress are all excellent quality and once the mattress has been unrolled, you will love watching your mattress expand to its full size. A free 5-year manufacturer guarantee comes with every Jay-Be mattress for your further comfort.
Jay-Be has embraced the latest vacuum packing technology to offer even higher quality, more convenience and better value, whilst reducing our carbon foot print. A typical traditional mattress is simply put into a large bag at the factory after it is made. It’s then delivered to your home. These large mattresses take up a lot of space on the delivery wagons, costing a huge amount to transport but also reducing efficiency.
These high delivery costs are passed on to you. However, because Jay-Be vacuum pack and roll all our mattresses, we ensure they remain fresh until they are opened but rolling them also reduces the amount of space they require for delivery – This reduces delivery costs, so you get more for your money! This modern packing method also helps to reduce carbon emissions by ensuring less lorries are needed on the roads to deliver our mattresses. A typical Jay-Be rolled mattress helps to cut down transport emissions by reducing the space required for delivery by more than 70% (comparing an unrolled 3ft mattress with a rolled 3ft mattress).
A vacuum packed, rolled mattress is the latest innovation in mattress packing and distribution. Traditionally, a mattress would be packed into a loose plastic bag after it is made – this method didn’t offer much protection. By embracing the latest mattress packing technology, Jay-Be mattresses are vacuum packed first to ensure they stay fresh until the day you open them, but they’re also rolled so they take up less space to deliver. This reduces transport costs by approximately 70% so savings can be passed onto you, but also makes it easier for you to take the mattress up your stairs and into your bedroom.
In several places. At the top of every product page at the right hand side you can find the product particulars. Here you can find basic dimensions. Each product also has a product image gallery. On the final slide of each gallery you will find a detailed dimension sketch. Further down each product detail page in the Dimensions and Specification section you can find a detailed breakdown of all dimensions and product weights. Finally in the Dimensions and Specification section you can download a Specification Sheet (PDF) that again provides detailed dimensions.
Materials which are hypoallergenic contain relatively few or no potentially irritating substances, and thereby less likely to contribute to allergic reactions than other materials. People with a hypersensitive immune system or sensitive skin may find these materials contribute to a more comfortable sleep environment.
Actively creating a cleaner and healthier sleeping environment, Purotex® is one of the most innovative and beneficial mattress technologies to help ensure a peaceful night’s sleep, especially for children who have a hyper-sensitive immune system. Infused within the fabric of Jay-Be® Anti-Allergy mattresses, Purotex® is a 100% natural pro-biotic remedy which absorbs moisture and lowers the presence of dust mites and other allergens, thereby helping to reduce the potential trigger of allergic reactions which can interrupt sleep. You can learn more about Purotex® on their website.
Yes. We want you to be completely satisfied with your purchase and as a result we offer a 5 year guarantee on all of our Simply Kids and Toddler mattresses.
Yes, unlike some brands, all Jay-Be® children’s and toddler mattresses are manufactured by us in our UK factory in West Yorkshire, and because we make our mattresses ourselves we can offer fantastic value.
All Jay-Be® folding beds are independently tested by UKAS accredited laboratories for stability and durability and they exceed the same British (BS), European (EN) quality standards required to be met for regular beds. As such, as an indication of the confidence we have in the quality of our products and for your long-term assurance, we are pleased to provide a free frame guarantee on all of our Folding Guest Beds.
We believe so! Jay-Be® folding beds are very easy to put up, taking less than 1 minute and they remain stable all night. Even the best airbeds will change throughout the night in response to the changing temperature in the room, particularly if the air temperature drops, airbeds are well known to go flatter since the air pressure reduces. Also, Jay-Be® folding beds are independently rigorously tested by UKAS accredited laboratories to the same British (BS) and European (EN) durability and stability standards as regular bed frames. In other words, Jay-Be® beds are proven to be very stable and perform as well as a regular bed and that’s why we’re confident to give a manufacturers Lifetime Frame Guarantee!
Very stable. Unlike other folding beds, Jay-Be® folding beds are independently rigorously tested by UKAS accredited laboratories to the same British (BS) and European (EN) durability and stability standards as regular bed frames. In other words, Jay-Be® beds are proven to be very stable and perform as well as a regular bed and that’s why we’re confident to give a manufacturers Lifetime Frame Guarantee!
Many of our folding beds will fit into an average size car but we always recommend that you double check the packed dimensions before purchase. Every folding bed product detail page contains detailed dimensions. Please refer to the dimensions and specifications section or the product image gallery on each page.
All Jay-Be® folding beds are extremely portable and manoeuvrable which makes them perfect for use in all kinds of temporary sleeping environments. However, our lighter weight, more compact models are often a better choice for camping. Although, to enjoy the luxury of a soft mattress and supportive bed frame, we know many of our customers have purchased our Revolution and Supreme folding beds to create the full Glamping experience!
J-Tex® is a specially engineered technical fabric made from PVC coated woven polyester and was developed to be stretch resistant and offer long term durability. We suspend J-Tex® using high-tension springs to create a bed base system which is extremely strong and independently tested and proven to perform as well as regular permanent beds. It is also light weight, making your folding bed easier to transport and maneuver.
Although we don’t sell mattresses separately, if you have any issues with your mattress, please contact the Jay-Be® customer service team directly, we will do our best to help you.
Folding beds have slightly different size mattresses to regular beds so a regular fitted sheet is unlikely to provide a perfect fit. However, we offer made to measure, washable mattress protectors designed to perfectly zip on your Jay-Be® folding bed mattress. You can view our range of Washable Mattress Protectors here.
Yes. Although it is not a legal requirement and unlike other folding beds, all Jay-Be® folding beds are independently tested by UKAS accredited laboratories for stability and durability and they exceed the same British (BS), European (EN) quality standards required to be met for regular beds. Also, for your further assurance and as a sign of the confidence we have in the quality of our folding beds, we back them with a manufacturer lifetime frame guarantee.
A Deep Sprung Core mattress has a traditional inter-connected spring system at its core. Each spring is connected to its neighbouring spring and act as one uniform support system. Open coils springs come in varying gauges to offer softer and firmer feels.
Jay-Be® Deep Sprung Core mattresses have e-Fibre comfort layers which offer recovery and support like foam but unlike foam, e-Fibre is free from Volatile Organic Compounds (VOC’s), odourless and hypoallergenic. Furthermore, the unique open cell structure of e-Fibre comfort layers allows air to flow through the mattress which reduces moisture build up, thereby creating a drier, fresher and more temperature ambient sleep environment.
A Micro e-Pocket mattress contains a core of individual springs, each resting within their own fabric pocket. This allows each spring to move independently which enables the mattress to adapt to the subtle contours of your body, for even more support and comfort. All Jay-Be® Micro e-Pocket mattresses have e-Fibre comfort layers which offer recovery and support like foam but unlike foam, e-Fibre is free from Volatile Organic Compounds (VOC’s), odourless and hypoallergenic.
Furthermore, the unique open cell structure of e-Fibre comfort layers allows air to flow through the mattress which reduces moisture build up, thereby creating a drier, fresher and more temperature ambient sleep environment.
This is a good question and is often confusing for the consumer. The spring count is essentially the number of springs within the mattress. However, because the same mattress is often available in different sizes, the industry has generally taken to quoting one spring count based on the 5ft/150cm mattress width. This is because they are referring to the density of springs and it is important that consumers compare like for like.
For instance, a 90cm wide mattress with circa 575 springs will have approximately the same density of springs as a 150cm wide mattress with 1000 springs. Therefore, they will provide the same feel. To be completely transparent, we try to quote both numbers wherever possible (e.g. We say our Supreme Single Pocket Sprung Folding Bed has 400 springs which is the equivalent of 1000 springs in a 5ft size mattress).
Comfort is subjective, so it is for each individual to decide. However, it is widely agreed that having more pocket springs enables the mattress to react to the subtle contours of your body, thereby delivering a more personal and comfortable sleeping environment.
A layer of Memory e-Fibre for quick response pressure relief sits on top of a supportive comfort layer of breathable rebound e-Fibre that provides supportive base. The mattress is topped with a soft to touch hypo-allergenic contemporary knitted cover. Our Memory e-Fibre mattress is 100% foam free and free from harmfull chemicals and VOC’s.
An e-Fibre mattress is made up of smart polyester fibres which are bonded together to offer varying softness’s and support like foam but unlike foam, e-Fibre is free from Volatile Organic Compounds (VOC’s), odourless and hypoallergenic. Furthermore, the unique open cell structure of e-Fibre allows air to flow through the mattress which reduces moisture build up, thereby creating a drier, fresher and more temperature ambient sleep environment.
Simply visit our guarantee section to sign up with us and register your details.
As a manufacturer, we suggest a recommended retail price (RRP) for our products. However, each individual retailer decides their own selling price they ultimately offer to their customers. Be sure to check the total price including delivery costs to make fair comparisons.
Jay-Be products are sold by a wide variety of retailers, both online and in retail stores. You can find a retailer on our Where to Buy page.
Yes, all of our Folding Guest Beds are manufactured at our UK premises in West Yorkshire.